Definition from Wikipedia, the free encyclopedia: Managed hosting service: the user gets his or her own Web server but is not allowed full control over it (user is denied root access for Linux/administrator access for Windows); however, they are allowed to manage their data via FTP or other remote management tools. The user is disallowed full control so that the provider can guarantee quality of service by not allowing the user to modify the server or potentially create configuration problems. The user typically does not own the server. The server is leased to the client.
This is indeed M3's interpretation of the definition which was added to Wikipedia in March of 2009. We have been providing managed hosting services since 1996. VPS and dedicated clients alike are provided access to the server via ssh/sftp, ftp ssl auth to manage their web sites. Clients also have the option of installing their own content management system (CMS) such as WordPress, Joomla and other php based applications. We provide additional access to the server by providing the client tools to manage their site(s) via the M3 built server control panel.
In basic lamen's terms, we manage the hardware, operating system, server applications of our pre-installed features, server chassis, racks, networks and provide technical support for these components.
We monitor all aspects of the server including basic operation of the web server, mail server services and system load and resources. Example work we do behind the scenes, our montior detects heavy CPU load at 6am. Our techs respond by reviewing the server's work load and optmizing the server if possible. We even provide free emergency upgrades when available.
Our managed hosting service & free technical support does not cover, provide, or otherwise include:
When you move to M3, we will be happy to assist you in migrating one site and one database free of charge. We can assist you in debugging your 3rd party scripts, however, we can't be liable for them. Chose your script provider wisely. Chose one that offers great support and a money back assurance.
We manage the server, you manage your site(s).
You can think of us as your server IT admin, but we are not webmasters or developers. If you need specialized attention, contact us, for an affordable fee, we may be able to assist in your webmaster type duties or consultation.